Customer support

Support for TrackBTC reports, payments, and scoped intelligence work.

TrackBTC is a Bitcoin intelligence product by Merino Advisory PTE. LTD. Use this page for report requests, delivery questions, billing issues, refund requests, and policy questions.

Direct support contact

Email support@trackbtc.bot for report support, payment questions, refund requests, data requests, and service questions.

Include the email used for purchase, the report package or service, and any wallet, transaction, entity, or workflow question that is relevant to the request.

What support covers

Report and delivery support

Questions about Basic Ranked Behavior, Transaction / Address Intelligence, Analyst Reports, Pro Intelligence Packs, report intake, delivery status, report access, corrections, and scope fit.

  • Report intake support
  • Sample report questions
  • Report delivery or access issues

Billing and refunds

Questions about Stripe card payments, invoices, duplicate payments, failed payments, refund eligibility, and cancellation before work starts.

  • Payment receipts
  • Refund policy questions
  • Charge descriptor questions

API and scoped engagements

Questions about API access, custom reports, proof-of-reserve readiness, operational reviews, security reviews, and written statements of work.

Customer-facing business details

Legal seller: Merino Advisory PTE. LTD. Product: TrackBTC. Website: trackbtc.bot. Card payments are processed through Stripe where checkout is offered.

Payment descriptor

TrackBTC card charges should be recognizable as TrackBTC or Merino Advisory. The intended Stripe statement descriptor is TRACKBTC.

Review the Refund and Delivery Policy, Privacy Policy, and Terms of Use before purchasing paid reports or services.