Report and delivery support
Questions about Basic Ranked Behavior, Transaction / Address Intelligence, Analyst Reports, Pro Intelligence Packs, report intake, delivery status, report access, corrections, and scope fit.
- Report intake support
- Sample report questions
- Report delivery or access issues
Billing and refunds
Questions about Stripe card payments, invoices, duplicate payments, failed payments, refund eligibility, and cancellation before work starts.
- Payment receipts
- Refund policy questions
- Charge descriptor questions
API and scoped engagements
Questions about API access, custom reports, proof-of-reserve readiness, operational reviews, security reviews, and written statements of work.
Customer-facing business details
Legal seller: Merino Advisory PTE. LTD. Product: TrackBTC. Website: trackbtc.bot. Card payments are processed through Stripe where checkout is offered.