Report and delivery support
Questions about Basic Reports, Expanded Reports, report intake, delivery status, report access, corrections, and scope fit.
- Basic Report requests
- Expanded Report requests
- Report delivery or access issues
Customer support
Support for TrackBTC reports, payments, and scoped intelligence work.
TrackBTC is a Bitcoin intelligence product by Merino Advisory PTE. LTD. Use this page for report requests, delivery questions, billing issues, refund requests, and policy questions.
Direct support contact
Email support@trackbtc.bot for report support, payment questions, refund requests, data requests, and service questions.
Include the email used for purchase, the report package or service, and any wallet, transaction, entity, or workflow question that is relevant to the request.
What support covers
Billing and refunds
Questions about Stripe card payments, invoices, duplicate payments, failed payments, refund eligibility, and cancellation before work starts.
- Payment receipts
- Refund policy questions
- Charge descriptor questions
API and scoped engagements
Questions about API access, custom reports, proof-of-reserve readiness, operational reviews, security reviews, and written statements of work.
Customer-facing business details
Legal seller: Merino Advisory PTE. LTD. Product: TrackBTC. Website: trackbtc.bot. Card payments are processed through Stripe where checkout is offered.
Payment descriptor
TrackBTC card charges should be recognizable as TrackBTC or Merino Advisory. The intended Stripe statement descriptor is TRACKBTC.
Review the Refund and Delivery Policy, Privacy Policy, and Terms of Use before purchasing paid reports or services.